OUMGC Family Experience Survey – Oakwood University Memorial Gardens Cemetery

Skip to content

Skip to content

Home
About Us
Burial Options
Testimonials
Cemetery Protocol
- COVID-19 Advisory on Planning Funerals
- Oakwood Memorial Gardens Cemetery Policies and Regulations
FAQs

Home
About Us
Burial Options
Testimonials
Cemetery Protocol
- COVID-19 Advisory on Planning Funerals
- Oakwood Memorial Gardens Cemetery Policies and Regulations
FAQs

Step 1 of 2

50%

Oakwood University Memorial Gardens Cemetery

Family Experience Survey

Thank you for allowing OUMGC to serve you and your family. Your feedback helps us continue providing compassionate, respectful, and professional service. All questions are optional.

CONTACT INFORMATION

Providing your name and contact information is optional.

Name

First Last

Preferred Contact Method

Phone

Email

Mail

Please do not contact me

Phone Number

Email Address

Mailing Address

1. OVERALL EXPERIENCE

How would you rate your overall experience with OUMGC?

Excellent

Very Good

Good

Fair

Poor

2. CUSTOMER SERVICE

Please rate each area.

Courtesy and professionalism of staff

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Compassion and care shown to your family

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Timeliness of responses to calls and emails

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Willingness to answer questions

Excellent

Very Good

Good

Fair

Poor

Not Applicable

3. INFORMATION PROVIDED

Did you receive the information you needed regarding each topic?

Burial and interment options

Yes

No

Not Applicable

Cemetery policies and procedures

Yes

No

Not Applicable

Pricing and fees

Yes

No

Not Applicable

Monument and headstone requirements

Yes

No

Not Applicable

Required paperwork and documentation

Yes

No

Not Applicable

4. HELPFULNESS OF INFORMATION

How helpful was the information provided by OUMGC staff?

Extremely Helpful

Very Helpful

Somewhat Helpful

Not Very Helpful

Not Helpful

Not Applicable

Please explain your response.

5. COMMUNICATION

How satisfied were you with communication from OUMGC throughout the process?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Not Applicable

Which communication methods did OUMGC use with you?

Phone

Email

Mail

In Person

Other

6. CEMETERY APPEARANCE AND MAINTENANCE

Please rate each area.

Overall appearance of the cemetery

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Grounds maintenance

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Cleanliness

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Accessibility and signage

Excellent

Very Good

Good

Fair

Poor

Not Applicable

7. RECOMMENDATION

Would you recommend OUMGC to others?

Definitely

Probably

Not Sure

Probably Not

Definitely Not

8. OPEN FEEDBACK

What did we do well?

What could we improve?

9. MINISTRY AND COMPASSION

Did you feel supported, respected, and cared for during your time of need?

Yes, Completely

Yes, Mostly

Somewhat

No

Prefer Not to Answer

Please share any comments about the support and care you received.

10. ADDITIONAL COMMENTS

Please share any other comments, suggestions, or concerns.

May a member of the OUMGC team contact you regarding your feedback?

Yes

No

Thank you for your feedback. It is our privilege to serve families with dignity, compassion, and excellence.

Oakwood University Memorial Gardens Cemetery
Honoring Lives, Preserving Legacies, Serving Families.

Minister Celestine Robinson
Director

Step 1 of 2

50%

Oakwood University Memorial Gardens Cemetery

Family Experience Survey

Thank you for allowing OUMGC to serve you and your family. Your feedback helps us continue providing compassionate, respectful, and professional service. All questions are optional.

CONTACT INFORMATION

Providing your name and contact information is optional.

Name

First Last

Preferred Contact Method

Phone

Email

Mail

Please do not contact me

Phone Number

Email Address

Mailing Address

1. OVERALL EXPERIENCE

How would you rate your overall experience with OUMGC?

Excellent

Very Good

Good

Fair

Poor

2. CUSTOMER SERVICE

Please rate each area.

Courtesy and professionalism of staff

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Compassion and care shown to your family

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Timeliness of responses to calls and emails

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Willingness to answer questions

Excellent

Very Good

Good

Fair

Poor

Not Applicable

3. INFORMATION PROVIDED

Did you receive the information you needed regarding each topic?

Burial and interment options

Yes

No

Not Applicable

Cemetery policies and procedures

Yes

No

Not Applicable

Pricing and fees

Yes

No

Not Applicable

Monument and headstone requirements

Yes

No

Not Applicable

Required paperwork and documentation

Yes

No

Not Applicable

4. HELPFULNESS OF INFORMATION

How helpful was the information provided by OUMGC staff?

Extremely Helpful

Very Helpful

Somewhat Helpful

Not Very Helpful

Not Helpful

Not Applicable

Please explain your response.

5. COMMUNICATION

How satisfied were you with communication from OUMGC throughout the process?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Not Applicable

Which communication methods did OUMGC use with you?

Phone

Email

Mail

In Person

Other

6. CEMETERY APPEARANCE AND MAINTENANCE

Please rate each area.

Overall appearance of the cemetery

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Grounds maintenance

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Cleanliness

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Accessibility and signage

Excellent

Very Good

Good

Fair

Poor

Not Applicable

7. RECOMMENDATION

Would you recommend OUMGC to others?

Definitely

Probably

Not Sure

Probably Not

Definitely Not

8. OPEN FEEDBACK

What did we do well?

What could we improve?

9. MINISTRY AND COMPASSION

Did you feel supported, respected, and cared for during your time of need?

Yes, Completely

Yes, Mostly

Somewhat

No

Prefer Not to Answer

Please share any comments about the support and care you received.

10. ADDITIONAL COMMENTS

Please share any other comments, suggestions, or concerns.

May a member of the OUMGC team contact you regarding your feedback?

Yes

No

Thank you for your feedback. It is our privilege to serve families with dignity, compassion, and excellence.

Oakwood University Memorial Gardens Cemetery
Honoring Lives, Preserving Legacies, Serving Families.

Minister Celestine Robinson
Director

Our Information

Oakwood University Memorial Gardens Cemetery
4920 University Sq, Suite A
Huntsville, AL 35816
Office Number: 256-726-8278

Our Hours

Office Hours:
Monday – Thursday
9:00pm – 5:00pm
Friday – 9am – 12noon

Special appointments can be scheduled.

Our Staff

Minister Celestine Robinson
Director

Email: OUMGC@oakwood.edu

Quick Links

© 2026 Oakwood University Memorial Gardens Cemetery

Methods of Payment: We accept cash, check, credit cards, and most insurance payments.